对话

client.conversations 管理联系人与您的团队（或 AI 代理）之间的对话线程。每个对话属于一个 Channel 并链接到一个 Contact。

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Schema

Conversation

字段	类型	说明
object_name	"conversation"	对象类型标识符
id	string	唯一对话 ID
organization_id	string	所属组织
business_unit_id	string	业务单元 ID
channel_id	string	此对话所属的渠道
channel_type	string	渠道平台类型（参见 Channel）
contact_id	string	链接的联系人 ID
status	string	对话状态（例如 open、resolved）
name	string	对话显示名称
timestamp	string	最新消息的 ISO 8601 时间戳
users	SimpleUser[]	当前在此对话中的团队成员

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方法

方法	TypeScript	Python	说明
列出	list	list	分页的对话列表
获取	get	get	按内部 ID 获取对话
按对话 ID 获取	getByConversationId	—	按公开对话 ID 获取
搜索	search	search	在业务单元内全文搜索
获取视图计数	getViewsCount	get_views_count	按视图/状态统计对话数量
创建	create	create	创建新对话
加入	join	join	以团队成员身份加入对话
离开	leave	leave	离开对话
更新状态	updateStatus	update_status	更改对话状态
更新名称	updateName	—	重命名对话
发起视频通话	initVideoCall	—	在对话中开始视频通话
分配团队成员	assignTeamMember	—	分配团队成员到对话
移除团队成员	removeTeamMember	—	移除团队成员
获取可邀请用户	getInvitableUsers	—	列出可邀请的用户

---

list / list

TypeScript

const page = await client.conversations.list({
  type: "open",
  q: "billing",
  limit: 20,
  skip: 0,
});
for (const conv of page.data) {
  console.log(conv.id, conv.name, conv.status);
}

Python

page = client.conversations.list(type="open", q="billing", limit=20, skip=0)
for conv in page.get("data", []):
    print(conv["id"], conv.get("name"), conv.get("status"))

---

search / search

TypeScript

const results = await client.conversations.search({
  businessUnitId: "bu_id",
  q: "refund request",
  limit: 10,
});

Python

results = client.conversations.search(
    business_unit_id="bu_id",
    q="refund request",
    limit=10,
)

---

create / create

TypeScript

const conversation = await client.conversations.create({
  channel_id: "channel_id",
  contact_id: "contact_id",
});
console.log(conversation.id);

Python

conversation = client.conversations.create()
print(conversation["id"])

---

join / join

TypeScript

await client.conversations.join({ conversation_id: "conversation_id" });

Python

client.conversations.join({"conversation_id": "conversation_id"})

---

updateStatus / update_status

TypeScript

await client.conversations.updateStatus({
  conversation_id: "conversation_id",
  status: "resolved",
});

Python

client.conversations.update_status({
    "conversation_id": "conversation_id",
    "status": "resolved",
})

---

assignTeamMember

TypeScript

await client.conversations.assignTeamMember({
  conversation_id: "conversation_id",
  user_id: "agent_user_id",
});

Python

# Python SDK 不提供

---

leave / leave

TypeScript

await client.conversations.leave({ conversation_id: "conversation_id" });

Python

client.conversations.leave({"conversation_id": "conversation_id"})

---

getByConversationId

TypeScript

const conversation = await client.conversations.getByConversationId("public_conversation_id");
console.log(conversation.id, conversation.status);

Python

# Python SDK 不提供

---

getViewsCount / get_views_count

TypeScript

const counts = await client.conversations.getViewsCount({ type: "open" });
console.log(counts);

Python

counts = client.conversations.get_views_count(type="open")
print(counts)

---

updateName

TypeScript

await client.conversations.updateName({
  conversation_id: "conversation_id",
  name: "VIP Support Thread",
});

Python

# Python SDK 不提供

---

removeTeamMember

TypeScript

await client.conversations.removeTeamMember({
  conversation_id: "conversation_id",
  user_id: "agent_user_id",
});

Python

# Python SDK 不提供

---

getInvitableUsers

TypeScript

const users = await client.conversations.getInvitableUsers("conversation_id");
for (const u of users) {
  console.log(u._id, u.name);
}

Python

# Python SDK 不提供

---

initVideoCall

TypeScript

const result = await client.conversations.initVideoCall({
  conversation_id: "conversation_id",
});
console.log(result.conversation);

Python

# Python SDK 不提供